At Four Season Products, we believe in the quality of our products. That's why we are pleased to offer a 30 day returns policy. To be eligible for a return, your item must be unused and in the original packaging.
Once your return is received and inspected, you will receive an email to notify you that we have received your returned item and are initiating a refund based on your original method of payment.
Exchanges, Repairs and Product Warranty
We are pleased to offer a 12-month warranty against manufacturing and material defects for all of our Cool Dry Covers. To proceed with a warranty claim, please email firstname.lastname@example.org or call us at 02 6045 8443. Please include your order details (name, date of purchase, item purchased) and the issue you are having with the product (include photos when possible). Once your warranty is approved, we will organize a replacement or repair of your item as necessary. Please note that any repairs to an item made outside of our factory must be pre-authorized in order to be eligible for a refund of the repair expense. Failure to do so may nullify the warranty of the item(s) in question.
You are responsible for paying for the shipping costs for returning an item for refund or warranty. Original shipping costs are non-refundable.