Returns

Returns

At Four Season Products, we believe in the quality of our products.  That's why we are pleased to offer a 30 day returns policy.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  If the item is approved for refund, a credit will be applied against your original method of payment. Should reasonable time pass without receiving a refund that you are eligible for please contact us at contact@fourseasonproducts.com. Please note that refunds may take a few days to appear based on your financial institution's or PayPal's policies.

Exchanges, Repairs and Product Warranty

We are pleased to offer a 12-month warranty against manufacturing defects for all of our Cool Dry Covers. To proceed with a warranty claim, please contact us by email at contact@fourseasonproducts.com or call our office on 02 6045 8443. Please include your order details (name, date of purchase, item purchased) and the issue you are having with the product (include photos when possible). Once your warranty is approved, we will organize a replacement or repair of your item as necessary. Please note that any repairs to an item made outside of our factory must be pre-authorized in order to be eligible for a refund of the repair expense.  Failure to do so may nullify the warranty of the item(s) in question.

Sale items

Items offered on sale are final sale only (does not affect our product warranty as applicable).

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item for refund or warranty. Original shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you will vary.