Below are some of the Frequently Asked Questions about Cool Dry Covers. Should you have any other queries we can be reached at +61 2 6045 8443 or at firstname.lastname@example.org.
How do I install my Cool Dry Cover?
Installing your Cool Dry Cover is very simple. Here is a short video demonstrating a normal installation.
Can I order my Cool Dry Cover over the phone?
If you'd rather not order online, please call us on +61 2 6045 8443 and we would be happy to take your order over the phone. Our office hours are Monday to Friday, 9am to 5pm (Sydney, Australia timezone).
How long will it take me to get my Cool Dry Covers?
We send orders daily (Mon-Fri) with Australia Post. We are based in New South Wales so orders within Australia usually take 2-4 business days (can be slightly longer for WA, NT and remote areas of Queensland). Orders to the United States and Canada take approximately 6 business days. Orders to Europe and parts of Asia can take from 5-10 business days.
Can I pay for my order in my home currency?
Since we are based in Australia, our shop's currency is Australian dollars. While we show the converted prices on our home page and other product pages based on your location, once you arrive at the Checkout for your order, the price is displayed in Australian dollars. The actual price you pay in your home currency, while approximated with our currency converter, will ultimately depend on the conversion rates that are used by your financial institution.
Do you have Cool Dry Covers for other carts?
If you don't see your model cart on the shop page, chances are that one of the models offered will fit yours. Not sure which? Feel free to give us a call or send an email with your cart's photo along with seat and backrest dimensions and we will recommend the correct model (or we can design a custom solution for you).
There is no room to fit the ties for my backrest cover behind my basket attachment- what can I do?
Some models of golf cart have a basket attachment which sits flush to the backrest. In order to secure the Velcro strap behind your backrest this may need to be removed. This is a simple job (approx 5 minutes) which can usually be accomplished alone with basic tools (screwdriver).
What is the warranty offered with my Cool Dry Cover?
Cool Dry Covers come with a 12 month warranty and 30-day money back guarantee should you change your mind. Should you have a valid warranty claim, please send an email to email@example.com and include your name, date of purchase, model of cover, type of cart it is used on, the description of the problem and a relevant photo showing the defect. Upon examination, should your claim be determined valid, we will organize a replacement cover.